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FAQ

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f.a.q

Everything you want to know. 

[/text_box] [/ux_banner] [title style=”bold-center” text=”GENERAL QUESTIONS” color=”rgb(10, 10, 10)”] [accordion title=”REGISTRATION”] [accordion-item title=”Do I need to register before placing an order?”]

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

[/accordion-item] [accordion-item title=”How do I register?”]

You can click here to register.

[/accordion-item] [accordion-item title=”Why should I become a registered user?”]

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

[/accordion-item] [accordion-item title=”How do I reset my password?”]

Please click here to reset your password.

[/accordion-item] [accordion-item title=”How do I change my account information?”]

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

[/accordion-item] [accordion-item title=”Can I change my email address in my account?”]

We will offer this function in the future.

[/accordion-item] [accordion-item title=”I cannot find the answers to my questions, how do I reach customer service?”]

Please click here to contact our Customer Service Team.

[/accordion-item] [/accordion] [gap height=”50px”] [accordion title=”ORDERING”] [accordion-item title=”Can I order by phone?”]

Yes, you can order by phone. Please call on +23059447509 for more information.

[/accordion-item] [accordion-item title=”What kinds of payment methods do you accept?”]

We accept the following forms of payment:

  1. Bank Transfer
  2. JUICE
  3. Credit facilities
  4. Cash on Delivery (Payment by Debit/Credit* Cards available)
  5. Store Credits issued**

*Mastercard/Visa

** Limit of credits: Rs 10,000 (Max)

[/accordion-item] [accordion-item title=”Is my privacy and personal information secure on your site?”]

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

[/accordion-item] [accordion-item title=”I cannot find the answers to my questions, how do I reach customer service?”]

Please click here to contact our Customer Service Team.

[/accordion-item] [/accordion] [gap height=”50px”] [accordion title=”ORDER STATUS”] [accordion-item title=”How do I check on the status of my order?”]
  1. You may view the status of your order by logging into your Iqon Distribution account and clicking on Past Orders. Click here to check on that status of your order.
  2. Confirmations are sent via email within 30 minutes when:
  1. If you did not receive any confirmation emails, please check your email spam filter.
  1. Please allow 24 to 48 hours for your order status to change.
[/accordion-item] [accordion-item title=”Why was my order cancelled?”]
  1. Iqon Distribution was unable to verify the billing information that was entered on the order.
  2. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  3. For Bank Transfer option, order will be cancelled if payment has not been received within 24hrs.
  4. If you still need assistance, please contact us.
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